Southwark Victims & Witness Charter

Anybody can be a victim or witness of a crime and antisocial Behaviour (ASB). The following information and support services offer help to victims and witnesses.

Victims and witness services

All our services are:

  • Free
  • Confidential
  • Direct, you can contact them direct yourself (no referral process)
  • Accessible, you can use these services wherever you live in the borough and you do not need to report to the police to access these services.

Support for victims and witnesses

A range of support is available for all victims and witnesses including:

  • Emotional Support
  • Practical Help including home security locks, spyholes, door chains etc
  • Mediation and Reparation
  • Support with the police and court process
  • Referral to professional services, i.e. Counselling

 Victims can be:

  • Individual victims
  • Community as victim

Victimless crimes such as drugs or fraud often have a wider impact on the community, including local business.

Witnesses can be:

  • Witness to crime
  • Victim as a witness
  • Community as a witness to crime

 Services in Southwark

for all victims and witnesses

Metropolitan Police

The police’s duty is to investigate the reported crime and collect evidence for the Crown Prosecution Service (CPS). It is then the CPS who decides whether the case will go to court.

Emergency – 999

In an emergency you should always dial 999. You should use this service to contact police in situations when you need an immediate response – if the crime is happening now or if anyone is in immediate danger.

Non-Emergency – 101

In a non-emergency you can contact the police on the 24 hour number 101. You can also use this number to contact your local Safer Neighbourhood Teams.

The Policing Pledge sets out the standards of service you can expect from the Metropolitan Police. This can be found at                                                                      


020 7232 6237

The Courts and Criminal Justice System

Once a case goes to the court there is a national code of practice the Victim’s Code of Practice which applies to all criminal cases. All our local criminal justice agencies and the courts abide by this. This can be found at

Southwark Anti Social Behaviour Unit (SASBU)

SASBU are a specialist team set up to tackle and reduce antisocial behaviour. They take legal action using a range of powers including anti social behaviour orders (ASBOs) and antisocial behaviour contracts (ABCs). SASBU take referrals from across the borough, regardless of where some one lives and whether or not the live in rented or owner occupied housing.

Some acts of anti-social behaviour are criminal and where this is found to be the case, the police will investigate the report in the first instance.

Contact details

Telephone 020 7525 5777



 Voluntary Support Services in Southwark

Bede House Association

Bede House helps victims of domestic violence and hate crime. Bede House can help you with:

  • Advice
  • Counselling
  • Emotional support

Contact details

Bede House Association, 351 Southwark Park Road, Bermondsey, London, SE16 2JW

Telephone 020 7232 1107 / 020 7237 3881

Fax: 020 7394 7586



Southwark Mediation Centre

Southwark Mediation helps Southwark residents who are involved in disputes such as:

  • Neighbour disputes
  • Anti social behaviour
  • Hate Crime

Mediation is a voluntary process where people compromise and bring creative and practical solutions to problems. It is easy and straightforward with support from trained mediators.

Contact details

Southwark Mediation Centre, 92 Camberwell Road, London, SE5 0EG

Telephone 020 7708 4959 Fax 020 7708 5568



Victim Support

Victim Support helps Southwark residents cope with the effects of crime. They provide confidential support and information to victims of crime and to witnesses attending local courts.

Victim Support can help you with:

  • Emotional support
  • Practical help
  • Support with the court process from the Witness Service

Contact details

Victim Support, Southwark Community Services, 6th Floor Hannibal House, Elephant and Castle,

London, SE1 6TE

Telephone 020 7277 1433

Fax: 020 7708 5522


 Additional support and information

Empowering people for excellence

Training and awareness about hate crime

Supports those experiencing hate crime

Works with BME and marginalised communities

Provides information about services available

Contact details

Mobile 07958452149


Southwark youth offending service (YOS).  

If offender under 18 arrested, YOS Victim Liaison Officers will make contact with victims, offering the opportunity to have questions answered, have their views heard and/or meet the offender face-to-face.  YOT Case Managers will work on Hate issues with the offender in one-to-one supervision sessions or a group setting, with the aim of preventing further offending and making amends to the victim and the community.

Southwark Youth Offending Team, 1 Bradenham Close, Walworth.  SE17 2QA   

Tel: 0207 525 0900



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